TERMS & CONDITIONS

  1. Explore El Salvador and explorelsalvador.com are registered trademarks and domain properties of Alfredo Ávalos. I operate as an individual, not a corporation.
  2. Tour guide services and the website are managed by me, Alfredo, with support from suppliers and/or third parties as necessary.

About My Services

Tours

  1. Every destination and attraction published on this website has been personally scouted by me.
    Feel free to inquire about places and destinations not mentioned on the site. Most of my tours are customizable.
  2. All tours include private ground transportation unless otherwise specified. Depending on the number of passengers, I may drive myself or hire a driver. Larger or smaller vehicles may be used as needed. Please inform me of any special requirements.
  3. Vehicles used for tours are in good mechanical condition and equipped with air conditioning, tools, and safety items.
  4. While I carefully select reliable service providers, I cannot take responsibility for their internal quality controls, punctuality, accuracy, delays, losses, closures, or changes in policies.


Safety First:

Passengers are responsible for their own decisions. I would never expose you (nor myself) to unnecessary risks or dangers.

I reserve the right to reject, interrupt, shorten, cancel, or modify any schedule, program, tour, or route at any time if I believe there is risk of any type of(including risk of serious delays) or danger involved.

  1. All activities have been scouted, tested, and proven safe. However, participants must assess their own skills, physical fitness, and medical conditions. Accidents, injuries, losses, delays, or issues arising from activities provided by third parties are beyond my responsibility.
  2. Each passenger must bring their personal essentials (e.g., appropriate footwear, clothing, weather protection, medications, meals, and drinks).
  3. Changes to schedules, routes, destinations, or unexpected stops may incur additional charges.
  4. Entrance fees, parking fees, local guides/instructors, and staff allowances are included in the final tour price unless otherwise stated. Additional activities, services, or products may incur extra costs, which I will inform you about.
  5. In some cases, local guides, instructors, or third-party staff may be hired. Their fees are included in the agreed-upon price. Many of these individuals are volunteers, local community members, or self-trained guides. While tips are optional, they are greatly appreciated as they support local economies.
  6. To reduce single-use plastic waste, I no longer provide bottled water. Please bring your own reusable bottle.
  7. Meals are not provided, but I’m happy to recommend places to eat based on your preferences, time, and budget. On some routes, dining options may be limited, so please plan accordingly.

Bilingual (Spanish/English) Guide

  1. I hold triple accreditation as a:
  2. National Tour Guide (Guía Turístico Nacional)
  3. San Salvador Historic Center Tour Guide (Guía Turístico de Sitio Centro Histórico de San Salvador)
  4. Mountain Guide in Los Volcanes National Park (Guía de Sitio en Parque Nacional Los Volcanes)
  5. These certifications are issued by the Ministerio de Turismo de El Salvador, the Corporación Salvadoreña de Turismo and the Autoridad del Centro Histórico de San Salvador.
    Additionally, I am certified by Academia Europea with an intermediate/advanced proficiency in English (88.75%) as of July 2011.

Bilingual Driver

  1. Driver service fees can be arranged hourly or daily, with or without a car included.

Transport

  1. I can refer you to car rental providers if you are looking to rent a car.
  2. Car rentals (with or without a driver), shuttles, taxis, or ferry services are provided by third parties. I am not responsible for vehicle malfunctions.
  3. Fees and vehicle availability are subject to change.
  4. Some taxes, insurance fees, surcharges, or deposits may be required to confirm a reservation.
  5. Documentation may be requested in advance.

Accommodation

  1. While I am not a hotel broker, I can assist you with accommodation bookings.
  2. All lodging services are provided by third parties, and I am not responsible for their quality controls, accuracy, policies, or services.

Travel Assistance

  1. I am happy to provide information to assist with your travel plans.
    However, businesses and attractions may close, move, or change management, and I cannot guarantee 100% accuracy of the information provided.
  2. I do not own or endorse any business mentioned on this site other than my own.
  3. Recommendations are based on my personal assessment of value and quality. However, I am not responsible for their services or operations.

Payments

  1. To confirm any service (whether my own or provided by third parties), a deposit is required.
  2. Deposits are made through a secure payment link.
  3. If the client cancels the service for any reason, the deposit is NON-REFUNDABLE. However, the amount paid may be used as credit for up to 9 months from the original service start date reserved with the deposit exclusively for guided tour services (not for transfers, transportation, entrance or admission fees, attractions, excursions, events, meals, beverages, and/or accommodation of any kind).
  4. If the customer cancels services provided by third-parties related to transfers, transportation, entrance or admission fees to attractions, rides, excursions, events, meals, beverages, and/or accommodation, THESE ARE NOT BE REFUNDABLE under any circumstances.
  5. All prices and payments are in U.S. Dollars (USD.
  6. Accepted payment methods: cash, credit/debit cards, bank transfers, or wire transfers (some surcharges may apply).
  7. No Cryptocurrency payments are accepted at this time.
  8. A deposit may be required to confirm your booking.

Other

    1. I uphold the Code of Conduct to Prevent Gender-Based Violence, Sexual Exploitation, and Trafficking in the Tourism Sector.
    2. In El Salvador all kind of Gender-Based Violence, Sexual Exploitation, and Human Trafficking in the Tourism Sector; as well use, possession and/or traffic of drugs is illegal and will be denounced.
    3. None of my services support or endorse child labor, sexual exploitation, illegal substances, or animal abuse. Violators will be reported to the authorities.
    4. Unauthorized use, copying, modification, or sharing of this website’s content (images, sounds, graphics, videos, or text) for illegal, prohibited, or commercial purposes is strictly prohibited. All images and photos are copyrighted.
    5. I am not responsible for cancellations, delays, route changes, or damage caused by traffic, road, weather, or safety conditions beyond my control.
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